Customer Satisfaction Survey

Thank you for taking the time to complete this survey. Please use the ranking system below to give us honest feedback.

1. What is your overall satisfaction with the quality of our probe cards?

5 - Extremely Satisfied
4 - Very Satisfied
3 - Satisfied
2 - Dissatisfied
1 - Very Dissatisfied

2. What is your level of satisfaction with our lead times?

5 - Extremely Satisfied
4 - Very Satisfied
3 - Satisfied
2 - Dissatisfied
1 - Very Dissatisfied

3. What is your level of satisfaction in meeting promised ship dates?

5 - Extremely Satisfied
4 - Very Satisfied
3 - Satisfied
2 - Dissatisfied
1 - Very Dissatisfied

4. What is your level of satisfaction with price competitiveness?

5 - Extremely Satisfied
4 - Very Satisfied
3 - Satisfied
2 - Dissatisfied
1 - Very Dissatisfied

5. What is your level of satisfaction with technical support and expertise from our team?

5 - Extremely Satisfied
4 - Very Satisfied
3 - Satisfied
2 - Dissatisfied
1 - Very Dissatisfied

6. How satisfied are you with the turnaround time required to design a new probe card?

5 - Extremely Satisfied
4 - Very Satisfied
3 - Satisfied
2 - Dissatisfied
1 - Very Dissatisfied

7. How satisfied are you with our RMA/CSR (Celadon Service Request) process?

5 - Extremely Satisfied
4 - Very Satisfied
3 - Satisfied
2 - Dissatisfied
1 - Very Dissatisfied

8. What is your greatest probing challenge?

Please note any additional feedback you would like our team to review.

Name

Email

Phone

Once again, we are extremely grateful to you for contributing your valuable time, your honest feedback, and your thoughtful suggestions. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we continue to offer an exceptional product and provide you with exceptional service.

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